Order Processing Time
All orders placed Monday-Friday before 12PM CST will be processed and shipped the same business day. Orders placed after 12PM CST, will be processed the following business day.
Weekends and holidays do not count as business days. If additional information is needed to verify the billing or shipping details of your order, your shipping can be delayed until the information has been verified.
During sale periods, orders are processed and shipped on a 3-5 business day schedule. Weekends and holidays do not count as business days.
• Please allow 2-3 weeks before hair appointments, travel plans, and special occasions in the event we have to resolve a concern for you or to complete an exchange request.
• Heritage1933™ is not responsible for shipping errors. Route Package Protection insures the value of your package if it lost in transit for up to 30 from the date the package was shipped. If your package is stolen or damaged, it is covered for up to 15 days from the date the package was shipped. Please click here to file a claim.
• We are not responsible for any delays in delivery once the item has been accepted and scanned by the carrier. Any late deliveries, customs delays etc. are out of our control.
Shipping Information
Signature is required for all domestic and international USPS, UPS and FedEx orders.
Shipping times are estimates considering there are no delays with the respective courier company.
If you need to reschedule your delivery after an attempt has been made, or to get additional status updates on your tracking, please contact USPS, UPS or FedEx directly with questions.
USPS: 1-800-275-8777
FedEx: 1-800-463-3339
UPS: 1-866-742-5877
Returns
Where's my refund?
All sales are final. We would love to hear your feedback on how we can meet your accommodation. Exchanges are welcome. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.
Exchanges
Can I exchange my order?
Yes. We are happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.
Do I have to pay for the shipping?
Yes, you are responsible for all shipping charges associated with an exchange. Upon approval of your exchange request we will follow up with next steps regarding the process.
Does my exchange have to be approved?
Yes. You must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender.
What happens once my exchange is approved?
Exchanges currently run on a 1-2-week processing time. After your exchange request has been approved and sent back we will follow up with you via email.
Welcome to the Heritage1933 Tribe!
Thank you for your purchase with Heritage1933! We're anxious to see how you use our products. Be sure to tag us on Instagram @heritage1933 and include the hashtag #MyTribeMyHeritage1933 for a chance to be featured.
Our Commitment
Our team is fully committed to ensuing excellent customer satisfaction. All our products are carefully inspected by our quality assurance team before shipment. However, if for any reason you are not satisfied with your product(s) please contact our customer care team immediately at support@heritage1933.com.
Returns
*All sales are final. No refunds. Exchanges will be accepted within (7) days*