Order Processing Time

Heritage1933 branded shipping box with houseplant
Black woman with Heritage1933 natural hair oil and body butter

Shipping & Returns


Where's my refund?
All sales are final. We would love to hear your feedback on how we can meet your accommodation. Exchanges are welcome. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.


Can I exchange my order?
Yes. We are happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.

Do I have to pay for the shipping?
Yes, you are responsible for all shipping charges associated with an exchange. Upon approval of your exchange request we will follow up with next steps regarding the process.

Does my exchange have to be approved?
Yes. You must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender.

What happens once my exchange is approved?
Exchanges currently run on a 1-2-week processing time. After your exchange request has been approved and sent back we will follow up with you via email.

Welcome to the Heritage1933 Tribe

Welcome to the Heritage1933 Tribe!