Frequently Asked Questions

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+ What is virgin hair?

Virgin hair is hair that has not been processed in any way. It is 100% natural, and there is no damage to the cuticles. The cuticles protect the hair so it is important that they are intact. Virgin hair has not been permed, dyed, dipped in any silicon, texturized, bleached or chemically processed in any way.

+ Is this hair virgin?

No, this is NOT virgin hair. Heritage1933™ is simply human hair that has been processed to achieve varies curl patterns and textures.

+ How long does the hair last?

The hair life expectancy is based on your own care and routine. Treat your Heritage1933™ hair as you would your own hair by washing (or co-washing) it with a good moisturizing shampoo, deep conditioning, and, as with most naturals, allow it to air dry. We do not recommend excessive use of heat on this hair.

+ Can I flat iron this hair?

This hair has been processed to achieve its beautiful textures, so heat can cause slight loosening of the curl pattern. Please note: Excessive Heat will make the hair get dry and tangled more easily.

+ I want the hair that I purchase to look just like the picture advertised, is that possible?

No, the picture is just to give you an idea of what the hair could look like.

+ My hair is dry at the ends. Why is this happening?

You might have to add moisturizer to the hair. It is important to co-wash your extensions and use the hair care instructions in your packaging.

+ Why is the hair getting tangled?

Hair tangles are cause by dryness, improper care, oil & dirt build-up, salt-water, chlorine or not combing out your hair daily. We recommend you use a wide tooth comb.

+ How is the hair length measured?

All hair is measured when stretched.

+ Can I dye or bleached my hair?

Yes, this is human hair, so it can be dyed or or bleached. However, extra care is needed because the hair is not attached to the scalp and does not retain its own moisture.

+ Will the hair that I purchase from Heritage1933™ shed?

Yes, but at a very minimal.The hair that grows out of our scalp sheds, therefore there is no way to stop shedding, since all hair sheds! You may find ways to limit shedding; however we do not guarantee no shedding.

+ What can I use to stop shedding?

To minimize shedding, we recommend that you seal your wefts with a sealant. An example of a sealant is Prym Dritz Fray, which can be found at Joann Fabric and Walmart.

+ How do I choose a hair color?

Our hair is only available in its natural shade, from a blend of near black and darkest brown.

+ How many ounces does each bundle of hair weigh?

Our bundles of hair weigh between 3.5 to 4.0 ounces.

+ How many bundles of hair would you recommend for a full sew in?

For a full sew-in we recommend you use two bundles of 3.5-4.0 ounce hair. This is for the person who loves their hair to be nice and full. If you are buying hair that is longer than 20 inches we recommend three bundles.The amount of hair required depends on the look you want.

Here is a simplified guide:

Full head Sew-in-Weave: Hair 12" to 18" long

4 ounces = A half head of extensions (to add body or length)

8 ounces = A full head of extensions

+ When I make a purchase, do you give the hair care products immediately to the shelters?

No. When you make a purchase your purchase will be counted toward a quarterly giving goal. We designate the number of shelters we give to based upon the number of sales.

+ When does Heritage1933™ give to the shelters?

With the help of our sponsors and through your purchase, we give quarterly. After the quarter ends, we make shelter deliveries.

+ How many shelters do you give to?

Currently there are more than 7,000 shelters throughout the United States that house women and children who have experienced domestic violence, homelessness, or sexual assault. Talking to shelters, we learned that there is a great need for hair care products. For this reason we are dedicated to giving back, making it the root of Heritage1933™ mission.

+ How do I know you are really giving to shelters?

We give on a quarterly basis, which gives us time to accurately count the number of shelters and families that will be reached. We will share publicly on our site and social media outlets the number of lives your purchases are impacting.

+ Is Heritage1933™ a 501(c) non-profit company?

No. Heritage1933™ is a for-profit social enterprise company.

+ What’s a Social Enterprise?

Social Enterprise businesses primary purpose is to address an intractable social need and serves the common good while generating profit.

+ How are orders shipped?

All orders are shipped USPS Priority Mail. Orders can also be shipped USPS Express Mail for an additional fee of $75.00.

+ How long will it take to process my order?

All orders will be processed within 2-3 business days of your purchase. If the product is not in stock please allow 7-10 business days for processing.

+ Can I cancel or make changes to an order?

Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed.

+ What if I don’t like the hair? Can I get a refund?

All sales are final. However, we would love to hear your feedback!


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